Privacy Policy

This Privacy Policy explains how Convers Lab Inc. ("Company", "we", "us", or "our") collects, uses, and protects information when you use WPSubscription and visit wpsubscription.co ("Site"). We are committed to handling your data responsibly and transparently.

1. Information We Collect

1.1 Information You Provide

• Account & purchase data: name, email address, billing information, and payment details when you purchase a plan or create an account.
• Support requests: information you share when contacting our support team, including your site URL and plugin configuration details.
• Communications: messages, feedback, or feature requests you send to us.

1.2 Information Collected Automatically

• Usage data: pages visited, time on site, referring URL, browser type, and operating system, collected via analytics tools.
• Log data: IP address, access times, and error logs collected by our web servers.
• Cookies & local storage: we use essential cookies for site functionality and optional analytics cookies (see Section 5).

1.3 Plugin Telemetry (Opt-in)

WPSubscription may offer an optional, opt-in diagnostic data sharing feature. If enabled, the Plugin may send non-personally-identifiable information such as WordPress version, WooCommerce version, active plugin list, and PHP version to help us improve compatibility. This feature is strictly opt-in and can be disabled at any time from the plugin settings.

2. How We Use Your Information

• Provide, operate, and maintain the Plugin and Services.
• Process transactions and send related information (receipts, renewal reminders).
• Respond to support requests and customer service inquiries.
• Send product updates, security notices, and service announcements.
• Send marketing communications, if you have opted in (you may opt out at any time).
• Analyze usage to improve the Site and Plugin.
• Detect, prevent, and address technical issues or fraudulent activity.
• Comply with legal obligations.

3. Legal Basis for Processing (EEA / UK Users)

If you are located in the European Economic Area or United Kingdom, we process your personal data under the following legal bases:

• Contract performance: processing necessary to fulfill your purchase and deliver the Services.
• Legitimate interests: improving our products, preventing fraud, and communicating with existing customers.
• Consent: for optional marketing emails and opt-in telemetry.
• Legal obligation: compliance with applicable laws.

4. Sharing of Information

We do not sell your personal data. We may share your information with:

• Payment processors (e.g., Stripe, PayPal, Paddle) to process transactions. These processors have their own privacy policies governing the data they receive.
• Service providers who assist us in operating the Site, sending emails, or providing support, under confidentiality obligations.
• Legal authorities when required by law, court order, or to protect the rights and safety of Convers Lab Inc. or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Cookies

We use the following categories of cookies:

• Essential cookies: required for the Site to function (session management, security). Cannot be disabled.
• Analytics cookies: help us understand how visitors interact with the Site (e.g., page views, traffic sources). You may opt out via your browser settings or a cookie consent manager.

You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Services. We may retain certain information for longer periods to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

7. Data Security

We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) to ensure your data is protected in accordance with applicable law.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data ("right to be forgotten").
• Object to or restrict certain processing activities.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law.

10. Children's Privacy

The Plugin and Site are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

11. Third-Party Links

Our Site or documentation may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Services after changes are posted constitutes your acceptance of the updated policy.

13. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Convers Lab Inc.
Email: [email protected]
Website: wpsubscription.co